Found this in an email at work:
- We admitted that we had lost control of our bugs, that our lives had become unmanageable.
- Came to believe that a power greater than ourselves could restore us to sanity.
- Made a decision to turn our bugs and our lives over to the care of Triage.
- Made a searching and fearless moral triage of our bugs.
- Admitted to management, ourselves, and our team the exact nature of our bugs.
- Were entirely ready to have Dev remove all these defects of code.
- Humbly asked Dev to remove our bugs.
- Made a list of all customers we had harmed and became willing to test fixes for them all.
- Approved investments for such people wherever possible except when to do so would injure them or others.
- Continued to triage and when we were broken promptly admitted it.
- Sought through meetings and documentation to improve our conscious contact with Triage, praying only for the knowledge of the Bug Bar and the power to carry that out.
- Having had a spiritual awakening as the result of these steps, we tried to carry this message to other teams and to practice these principles in all our affairs.